Scott H. Schaffter: President + Independent Agent

Scott Schaffter opened the doors of Pavilion Insurance Agency, Inc. with his father in 1985. A licensed agent with over 32 years of experience, Scott specializes in educating his clients and helping them make important decisions regarding their insurance needs. 

Jennifer l. Schaffter: Vice President + Independent Agent

Jenny Schaffter has been a large contributor to the success of our agency for over 26 years. Contact Jenny for your personal insurance needs! Friendly and knowledgeable, Jenny is specialized in Property & Casualty Insurance. 

Donald G. Nelson: Medicare + Retirement Specialist

Don was born and raised in Orrville, Ohio. He has over 26 years of experience helping people with their Medicare and retirement options.

He offers dental plans, life insurance, annuities and Medicare plans.

Kelli R. Schaffter: Marketing Specialist + INDEPENDENT AGENT

Kelli grew up spending time at Pavilion Insurance Agency watching her grandparents and parents run the family business. An Arts Scholars graduate of The Ohio State University, Kelli specializes in photography, marketing, customer service, sales, and administrative support. 

A certified Property and Casualty agent, Kelli also represents several vibrant small businesses in Ohio as a Marketing Specialist, Webmaster, and Social Media Manager.

She is thrilled to join forces with her family and continue the tradition of working together to sustain an honest and authentic business.